We have recently introduced a new Customer Management process at PicBox so I thought I would let you know how it works.
When you check your date, either via Facebook or our Website, we will let you know if it is available or not. If it is we will ask you to complete the PicBox Photobooth Booking Questionnaire.
Once this Questionnaire is complete you will be sent the Booking Terms and Conditions to accept. Please ensure you look over this document, it lets you know what you can expect from us and what we expect from you.
You will then be sent an invoice. A deposit is required to secure your date! We do not view your event as booked until a deposit is received. A courtesy is extended if we have another enquiry for the same date, but if we do not get any confirmation we will move on to the next person.
Please understand that we do not want to be the bad guy, but if we are left waiting on you and end up missing out all together it is a big loss for our small business.
The final step of our process is the Design Questionnaire that will be sent about a month out from your event. We ask questions about theme and colour scheme so we can create your template and event experience.
We have been having some issues with emails going to Junk or Spam folders, and we are working on this, but we will generally send a message letting you know to look out for the emails.
If you have any questions or concerns, please let us know! We are more than happy to work with you as long as you communicate with us what is going on.
If you would like to check your date, pop on to the Contact Us page and fill in the form.